Free tile

Tile · ‎05-01-2019

My free tile arrived and before any pairing the the tile will not play it’s initial start up, nor will it be recognised on the phone .
I assume this is a faulty , so wild I be entitled to another , or could anyone offer any other advice.
Thanks

MI5 · ‎05-01-2019

Maybe @Martin-O2 can help next week?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎08-01-2019

Hey @Tile, and welcome to the forum I'm sorry to hear your having some issues with your Tile Mate, I'll send you a Private Message now to discuss this further!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Free tile

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim