Free earbuds offer

Niall1 · ‎07-05-2019

Hi I recently purchased a galaxy s10 on 23rd march from my local O2 store. At the time I was informed that I was eligible for an offer on a pair of free earbuds and that I would receive an email to confirm this and how to claim. To date I have not received an email and after researching the offer online and enquiring through Samsung it would seem that the offer never applied to my purchase despite being told it was.

Has anyone else experienced similar issues? It would seem that my phone was mis-sold to me under the pretence that I would avail of the offer.
Had I known it didn't apply I would have held off buying anything

EmilieT · ‎09-05-2019

@Niall1 I've now had an update that you should have received a call and talked this through with someone. Could you please confirm it's all sorted, or if you need anything else?

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