Free earbuds offer

[Niall1]

Hi I recently purchased a galaxy s10 on 23rd march from my local O2 store. At the time I was informed that I was eligible for an offer on a pair of free earbuds and that I would receive an email to confirm this and how to claim. To date I have not received an email and after researching the offer online and enquiring through Samsung it would seem that the offer never applied to my purchase despite being told it was.

Has anyone else experienced similar issues? It would seem that my phone was mis-sold to me under the pretence that I would avail of the offer.
Had I known it didn't apply I would have held off buying anything

[jonsie]

I would go back to your store, they need to sort it for you. Have you called customer service?

Maybe @EmilieT  can help?

[Niall1]

I haven't approached the store yet but apparently the offer was direct from Samsung and only promoted through o2

[MI5]

Looks like you need to apply through the Galaxy members app https://www.samsung.com/uk/galaxys-preorder/

[Niall1]

Unfortunately this offer was not valid at the time purchased the phone... However I was told that it did apply and that I could claim through an email, sounded like a good deal at the time

[MI5]

Sounds like you've been misled.....

[Anonymous]

Obviously the sales person needed a commission

[Niall1]

Does anyone know of any recourse for this? The device itself works great and I'm happy with that, just disappointed in the fact I was lied to

[jonsie]

I mentioned @EmilieT  in my first post to see if she can assist you.

[EmilieT]

Hey @Niall1, and sorry to hear about this I'm not sure how much we'll be able to do but I can certainly get someone on my end to look into what the options are, I'll just need a few more details first. I'm going to send you a Private Message to get those

Thanks @jonsie for the mention, and everyone else for the help and info!