on 21-08-2020 19:20
21-08-2020 19:51 - edited 21-08-2020 19:55
on 22-08-2020 00:27
I wonder if it's because even though it should be live as of today, it hasn't actually launched? I'd give o2 a call via 202, ( when you get through, select the upgrade option ) and tell them your difficulties.
Please let me know how you get on.