Disney+ Redeemed but says subscribed

[sh3rvin]

So I accepted the Disney+ offer, redeemed the code (supposedly) however upon logging in today, Disney+ says I need to subscribe?

Anyone having this issue?

[Cleoriff]

@sh3rvin 

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to the help and support page. You will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

And

https://www.o2.co.uk/help/account-and-billing/extras-partners

However, if it's saying you are already subscribed, does it work? If not you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[sh3rvin]

Hi,

When I check it says redeemed but the account on Disney+ says I need to subscribe

[Cleoriff]

Then you need to call O2 @sh3rvin  as I said above.

[sh3rvin]

Which option do I need to use? Unfortunately I ring them after I finish work and none of the options apply to this extra?

[MI5]

Choose any option to get put through @sh3rvin