Delivery Nightmare

[Unknown101]

to cut a long frustrating story short 2 days ago decided to upgrade to a new samsung phone 02 were  great at sorting that.

the nightmare has started on delivery of said phone

was supposed to be next day delivery.

2 days later i`m still waiting and just been told its going to be YET another day of waiting shame i took a day off work today to wait for something that`s not coming 😞

seems between o2 and UkMail there was an address issue (which after numerous phone calls yesterday i was assured this was rectified and even sent a text at am this morning stating my phone would be here today)

after yet another long winded phone call to o2 customer services was told "sorry it`s not going to be today but tomorrow"

needless to say i`m not a very happy o2 customer right now

so has anybody else had such issues with this Delivery company?

[Cleoriff · Accepted solution]

Hi @Unknown101

If you check on the forum there are 100's of posts just like yours. Bottom line it is O2's responsibility to get the phone to you. UK Mail are just the couriers and pretty rubbish a lot of the time

If you want to complain then use this link https://www.o2.co.uk/how-to-complain

[Unknown101]

ah my bad didn't realize there were posts like this on here maybe i should have checked and i`m finding out just how rubbish ukmail really are

[Cleoriff]

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@Unknown101 wrote:
ah my bad didn't realize there were posts like this on here maybe i should have checked and i`m finding out just how rubbish ukmail really are

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There is absolutely no problem with you starting a new post about it @Unknown101

I was just pointing out that you aren't alone.

I bought a new phone for my Grandson three weeks ago. He wanted to go on the O2 network and wasn't bothered about Refresh, so I went to Carphone Warehouse as I know their delivery is usually spot on. It came as promised the following day. DPD were the couriers.

[Bambino]

@Unknown101 You should also double check with customer service that your phone is actually in the delivery system. We've seen countless numbers of people who order phones only to find that the one they ordered isn't in stock. If you paid extra for next day delivery, which obviously didn't happen, you are also entitled to a refund for that.

[liggerz87]

Ye UK mail are rubbish they once didn't deliver and said ran out of time to deliver another one was I couldn't find the house

[EmilieT]

Hi @Unknown101, and welcome to the forum  Did you receive your phone in the end or are you still waiting?