Data not working

[SwoodieLee]

For the last few days I haven’t been able to connect to the internet using my data at all. This is ever since I bought a bolt on for extra data as I had used 80% of my monthly allowance. I have tried rebooting the phone, swapping out the sim and tried the network checker which says all is fine. I have also tried manually resetting the information on the mobile data page of my iPhone X. Has anyone got any idea what else I can try? Obviously I can’t get through on the phone as it’s not classed as urgent. Thanks in advance!

[MI5 · Accepted solution]

@SwoodieLee 

You'll have to call. 
Say anything to get connected, upgrades, fraud etc. 
Guide: Coronavirus Community Help and Support 

[Els]

What is the number you're advising to call, please?

[Els]

The same thing has happened to me - I bought a bolt on 26th August and haven't been able to use data since then (today is 3rd Sept)

[MI5]

@Els 

Numbers are in the link Guide: Coronavirus Community Help and Support 

[Els]

Thanks! (Presuming it's the "Customer Services" one, rather than the first one listed?)

[MI5]

Try any of the numbers @Els 

It's still not easy to get through to anyone.