Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Complaints

I am an 02 customer and have been for 10 years. I bought the latest phone for my sons 21st in 2019.I put it in his name and paid it from my account. The phone worked until Feb 2020, then, just before the covid crisis all incoming and outcoming calls ...

sumbeam by Level 1: Joiner
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Samsung buds

I purchased a Samsung s20 5g on the 20-7-2020 and it was advertised that I could claim a free pair of Samsung buds, but I had to wait 30 days from the order before claiming. I have just tried to claim for them and all I can find is websites saying th...

Tyler91 by Level 1: Joiner
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free ear buds

hi i have recieved a letter saying thanks hope you enjoy your free samsung wireless ear buds (1st class postage) but i have not recieved them. i cant get to talk to any one and all other avenues are quite frankly useless, has anyone else recieved suc...

mtbracer by Level 1: Joiner
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Resolved! Does Disney + have a cooling off period?

Hello,I added Disney+ a few days ago, but had a look, and can’t find anything I like to watch! Oh dear.Can I cancel the subscription, as it was started less than a week ago? Also, I can’t seem to find where on my o2 you can cancel such subscriptions-...

Tesh by Level 1: Joiner
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Resolved! No confirmation email

Hi, I ordered an iPad 2019 on the 10th August, the order was accepted and it said I would receive and confirmation email and I still haven’t received one. Has my order defiantly been accepted?

Lauren41 by Level 1: Joiner
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insurance claim for broken screen

how can i make a claim for a broken screen on my samsung phone. i have cover with 02 and would like my device repaired thankyou xxxxxxxxxxx [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Insurance

hiyah, I was looking at purchasing mobile insurance, as I have had a change in job insurance is vital. How do i go around to do this, ive had my phone for around 8 months.Thank you

Fabiodias by Level 1: Joiner
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Resolved! track my repair

why doesn't the track my repair link work?? making it impossible to check the status of repair

Derek4 by Level 1: Joiner
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Resolved! Cafeyn extra

I’ve just upgraded my phone and am trying to access my chosen extra - Cafeyn- the login screen asks for a password. My O2 password is bounced as invalid. What am I meant to use? There’s no field to set up a new password

Dudleydog by Level 1: Joiner
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Diverted phone calls

I am getting phone calls which are diverted from the 'click here to call' button on google searches. They mainly seem to be estate agents. Can anyone help. I am getting several a day.

Mike15 by Level 1: Joiner
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