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Posts: 114,233
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Registered: ‎04-04-2012

Re: Critical number swap between accounts

Maybe they were out of stock LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 83,224
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Registered: ‎04-01-2009

Re: Critical number swap between accounts

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Critical number swap between accounts


@MI5 wrote:

Maybe they were out of stock LOL


Yeah...like the VR headsets.....Rolleys

*The Game Is On*

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Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Critical number swap between accounts

They'll blame RM anyway......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Critical number swap between accounts

Hi, the swap went easily with both myself and my daughter giving security answers and the number going over to her. I was slightly disturbed at the later text saying "your accounts have been merged as requested" but when I log in to My o2 it shows I have no accounts and no devices.

 

I was advised to cancel my DD and I would be billed for any airtime charges owing. I actually did the swap on the day of the next bill so was advised that it might be one day's airtime charge or nothing.

 

I am only slightly uneasy now that accounts might try and take a payment via the cancelled DD?

 

Thanks for all help and advice.

 

Vigman

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Critical number swap between accounts

We never advise anyone to cancel DD until full and final payment has been taken by O2. This could be a up to a month later depending when your bill date is.

I can't find the thread (it was last year) ...but someone was also told to do the same as you then had a default notice....

New account information can take a few days to update. Mine took 4 days and I thought it would show the next day @Anonymous

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Posts: 83,224
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Registered: ‎04-01-2009

Re: Critical number swap between accounts

Glad it's sorted for you. If you have cancelled the direct debit just keep an eye on My O2 for any final bill.

My upgrade details updated overnight in January.

Anonymous
Posts: 0

Re: Critical number swap between accounts

A sting in the tail!!

 

I just got my final O2 bill...supposed to be about 1 day's useage, if that but.......£106 !!!!!! for early termination.

 

As I had long been out of contract period, I got on to O2 immediately but phones were a 30 minute wait.

 

Live Chat assures me this mistake will be rectified in a few days time, but it really annoys me when these large companies cause this sort of anxiety. (Wouldn't chat at first as this was not My Numner......no of course it isn't it was transferred to my daughter!!!

 

Also as I had correctly cancelled my DD, I wonder how the 'reimbursement' will take place if money has not been taken anyway!?

 

I will let folks know the end result. I thought it had been too easy.

 

Vigman

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Critical number swap between accounts

Yet more system issues - it seems they are never ending !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎19-09-2014

Re: Critical number swap between accounts

Of course !.......the whole O2 business process is flawed.

If it was human, it would be the equivalent of vital organs shutting down one by one.
"My life is a facsimile of a sham"