confirming my business details

[Anonymous]

Apparently O2 have updated their system recently and I have been informed that I need to confirm my business details to enable me to view my invoices. I have typed my email address which has been accepted and a code has come through to the mobile. I click on the link from the email and enter the code. I then put my new password in and repeat it further down and then I choose and answer a security question. At the final point the grey box to continue is faded out and does not let me click on it !

I have telephoned O2 twice about the same problem, both times they have been unable to help me, after being on the telephone for rather a long time they say they need to put a complaint into their IT department.

I have waited patiently over the past two months and today still cannot get past this point !

All I want to do is view Invoices on our account but cannot get past this process.

Can anybody help me please ?

[MI5 · Accepted solution]

No one here can help unfortunately as we are just customers like yourself with no access to accounts.
You will need to keep trying CS or raise a complaint which may get you more traction.
http://www.o2.co.uk/how-to-complain

[PhoneDoc]

How did you find out about the need to update your details? Have you been navigating yourself to the relevant section of O2s website or have you clicked on links in emails?

[Bambino]

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?

[MI5]

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@Bambino wrote:

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?

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It sounds genuine enough as the OP said a code was text back to their mobile, hence why I didn't question the validity of it.

[Bambino]

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@MI5 wrote:

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@Bambino wrote:

@Anonymous It seems that @PhoneDoc has raised an interesting question. How was this request from O2 received? Are you certain that it was O2 that you were communicating with?

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It sounds genuine enough as the OP said a code was text back to their mobile, hence why I didn't question the validity of it.

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I just thought that it was worthwhile asking, @MI5, as the first sentence in the OP's post says 'Apparently O2 have updated their system recently and I have been informed that I need to confirm my business details to enable me to view my invoices.' The OP doesn't say how they were initially contacted. If they replied to a link in a bogus email, a scammer would probably have all the information they would need to take it further.

[Anonymous]

That's true but then again it's a business account so it may work differently to a consumer account. Sure it wasn't a trusted partner like aerial

[Bambino]

Until the OP comes back and replies to the query, @Anonymous, all we can do is guess, and we could do that forever.:smileywink:

[jonsie]

If the OP calls 8002 I'm sure they will sort it...

[MI5]

They already have, twice apparently.