Crippled O2 Travel Data

[darrengf]

So I just wanted to give you feedback on my recent visit to Spain today and tell you on how much o2 have truly crippled data usage.

So as you know you are supposed to be able to use 50 Mb before they start to slow you down and class 100Mb fair use age before they cripple you more.

Well now I have proof that it's utter rubbishy and they cripple you from the world go and I'm going to complain to both o2 and offcom ( if o2 don't be honest ) as it's misleading and I'm sick of them not doing anything.

so findings in Spain (Barcelona) today and also out in the country side too.

O2 sim with o2 Travel

From switching the sim on I got

0.35mbs up

0.34mbs down

113ms ping 

this was the same from 0mb usage until 60mb usage.

after 60mb usage I now get

0.10mbs down

0.11mbs up

289ms ping

I've manage to use 71.5mb all day.

I also have 3 more sims from different networks and they were all tried on same networks and same times.

BT Mobile: 4G and 3G no problems.

speeds were Above 4Mbs and ping was 110-119.  I ran out of data though for further testing.

Three sim: 3G only

wosrt I got was 1.48mbs down and 1.34mbs up. Ping 119

best I got was 4.59mbs down and 1.32mbs up. Ping 141

But the best sim of all was Tescos

lowest speed I got all day was 1.31mbs down and 0.36 mbs up. Ping 146

best 9.36mbs down and 3.59mbs up. Ping 110.

tescos in the city was great, never failed and speeds superb,  lowest speed was recorded in the middle of the mountain Prynees which I thought was still respectable. 

also I had a full day in France on Monday that we drove for 12 hours from north to south. (I was the passenger) and Tescos sim was again the best. Never missed a beat, I was able to stream YouTube, download apps, update and so on.  Speeds were about 5-8 mbs up and 1-3mbs down.

o2 have absolutely ruined o2 travel in what they have done and when you speak to them they Blaim is on the network which you are using saying it's them that causes the slow speed which is utter bull crap.  

Sorry for the rant, but why can't o2 just be honest and then I could accept this,

just tell us it's throttled or let us use up to 100MB before you throttle it.  

Also so to let you know

it took 20mins to send 1 picture via what's app at 70Mbs before it was taking 30 seconds to 2 mins.  Also iMessage pics failed

[Cleoriff]

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@MI5 wrote:
At least I saved my £1.99 a day as I used Tu with a local sim.
The saving more than covered the 4gb of data top up I bought whilst out there. (10 euro's)

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Was that using a dual sim phone @MI5?

[darrengf]

@MI5 What annoys me more, is that I never moan about spending money on things.  I have bills that go into hundreds when I've been abroad, but I'm paying for something that clearly doesn't work, pointless, contradicts even there own website and own data restriction sheet.

all I want is o2 to be honest and say, yes it's restricted from go, you can't do this and that and then I know.

but no one will give me any answers, no one understand when you speak to them, I can't speak to any one that may have a clue and we go round in circles.  

Ive reported it to Watchdog now and I've got my letter to ofcom, as if no reply in the time frame, then I'm in my rights to complain.  

Just let let me pay £1.99 and deliver what you say.  

I love O2. But this has got me riled now and I don't want another sim abroad, just want the one I have to work 😒

[darrengf]

@Cleoriff talking of dual sim phones. I've got a Archos Diamond S.  Well it's the Argos version Bush E2X. Tell you what. It's amazing value for the money. Quick, 8core cup, 2gb ram, 4g and so on.

best dual sim phone I've owned and I've had a lot lol

[MI5]

I fully agree @darrengf Keep us updated with the outcome please.

Actually no @Cleoriff that is my work phone so I don't "need" it on holiday - it's an old crappy device I keep over there but the battery only lasts a few hours these days so I have to resort to the Z5 at times with my work sim card turned off.

[Cleoriff]

Seriously thinking of putting my Note 3 back into service by keeping it over in Spain with a Spanish sim in...

Having said that, I can't moan about my usage. Data is mainly used over Wifi. Even when I am by the pool my phone connects to my apartment Wifi so I can still use Tu....

[MI5]

No point using a local sim if access to wifi is good.
There's only 4 houses in our village with wifi and very little public wifi when out and about.

[Cleoriff]

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@MI5 wrote:
No point using a local sim if access to wifi is good.
There's only 4 houses in our village with wifi and very little public wifi when out and about.

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Yes...whereas WiFi is everywhere in and around our area. I just thought my RED Note 3 might like being used again....instead of spending time in a dark box....

[MI5]

Well yes, it would

[darrengf]

Well I've had no response which is a disappointment from o2. 

Sorry to say but when you speak to people they are clueless re data speeds, they just blame the foreign networks.

they don't understand re throttleing etc.  So I can now take the complaint to offcom which is not what I want to do.

all I've ever asked is for clarity and honesty

[MI5]

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@darrengf wrote:

Well I've had no response which is a disappointment from o2.  

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But not surprising?