Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! returning a new phone

I changed my mind and need to return a new phone - I've been told I have to complete a form online. Can anyone tell me where I can find the form? Thanks

Resolved! Unlocking Phone

Hi I need help unlocking my phone. I had a pay monthly contract that has now ended. I have my IMEI number but cant find where to ge the unlock code from online. Can anyone help please? Thanks

Resolved! o2 WiFi - some dissapointment and confusion

I've been an o2 customer for a long time, since i got my first contract phone but up until recently I have never tried to use the "free" wifi. I have usually been content to use whatever hotspots i can use. I don’t use much data in fact i only have 5...

Resolved! O2 Priority Pizza Express offer

Wondering what everyone else's experience was using the O2 Priority Pizza Express - order a main for £5 offer. I went along with a friend to Pizza Express. My friend isn't an O2 customer. We asked for separate bills, so that I could use the Priority ...

Resolved! Bill

I need billing mobil send by post,not emaill send

Crippled O2 Travel Data

So I just wanted to give you feedback on my recent visit to Spain today and tell you on how much o2 have truly crippled data usage. So as you know you are supposed to be able to use 50 Mb before they start to slow you down and class 100Mb fair use ag...

Resolved! Google Play Books

I just upgraded my phone and I am trying to buy a book on Google Play Books. I am trying to bill it to my o2 account which I have done many times on my previous phone.A message appears saying "This payment service isn't available. Try again later or ...

Resolved! monthly data used. Bought data bolt on. Next new monthly data now started but bolt on data ignored

Bought a 30 day bolt on as my monthly data allowance was running low. Now my new monthly data allowance has started, my bolt on data allowance is being ignored. How can I change this, so that I am not cheated out of the remaining balance of my bolt o...

O2 Insurance Claim Issues

After taking out insurance with my iPhone on purchasing one would assume there would be no issue should the need arise to claim from it - how wrong could I be! After my iPhone landed in the washing up bowl courtesy of our new kitten, I called O2 to m...

transferred or ported the number from O2 to Virgin mobile. The system is busy please try again later

I have not been able to use my mobile for two weeks. Dialing produces a 'The system is busy please try again later' message, trying to use my data/internet gives me a message that tells me Could not activate mobile data... This started after I transf...

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