Solved: Credit file default

Monalithic · ‎29-11-2018

I took out a oneplus 3T contract in December 2016, changed my mind within the 14 day cooling off period and returned the phone. Just been checking my credit file lately and noticed a default on my credit file, can o2 put a default on file for a phone returned within the 14 day cooling off period.

MI5 · ‎29-11-2018

You can write in but unfortunately the team are only contactable by email

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎29-11-2018

@Monalithic Apart from returning the phone, did you call customer service and cancel the contract?

I DO NOT WORK FOR O2

Monalithic · ‎29-11-2018

Ive got a transcript from my web chat with customer services on the 17/12 confirming that the phone was received on the 15/12 and they were gonna cancel the contract within 24 hours

MI5 · ‎29-11-2018

You can write in but unfortunately the team are only contactable by email

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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