Solved: Connection Issues for last 48 hours

Andrew72 · ‎30-11-2018

Is anyone else have issues in the London area (east E1) with connection???? I have had NO CONNECTION on phone, 4G and everything for last 48 hours. Was sent a text from O2 saying all was sorted but still nothing... have tried to live chat with them today biut no response and no other forms of contact listed here...

MI5 · ‎30-11-2018

@Andrew72

You can check the network here http://status.o2.co.uk/ and report issue with the MyNetwork app https://www.o2.co.uk/apps/my-network all contact methods here too http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-11-2018

@Andrew72

You can check the network here http://status.o2.co.uk/ and report issue with the MyNetwork app https://www.o2.co.uk/apps/my-network all contact methods here too http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Andrew72 · ‎30-11-2018

i have been and there was a broken mast but i was informed by an O2 text today that it was fixed but still no connection...

Anonymous · ‎30-11-2018

@Andrew72 Have you tried rebooting your phone since you received the text?

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