Solved: Coverage in Balham

Adri · ‎08-04-2018

Hi
For months now it’s impossible to make a phone call in my area! Balham, Tooting Bec
Call r failing, or cant hear a thing. O2 ensured they fixed the problem but its the same even if signal is full! And its not my phone as more people complained.
Anyone had this issue?
Im now thinking of terminating my contract but it finishes in next year. Will I be charged? And how much?
Any advice welcomed
TIA

MI5 · ‎08-04-2018

Start off by making a complaint.
Use Resolver https://www.o2.co.uk/how-to-complain
If on refresh, you can buy your device and leave for free.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
If not on refresh, you will need to get complaints to allow termination of contract to avoid fees, but they may ask for your phone to be surrendered first.
You can also try the new app called O2 Ask as it allows calls over wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-04-2018

Start off by making a complaint.
Use Resolver https://www.o2.co.uk/how-to-complain
If on refresh, you can buy your device and leave for free.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
If not on refresh, you will need to get complaints to allow termination of contract to avoid fees, but they may ask for your phone to be surrendered first.
You can also try the new app called O2 Ask as it allows calls over wifi.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-04-2018

Link to app https://www.o2.co.uk/help/apps/o2-ask

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Adri · ‎08-04-2018

I have complained a few times. Grr I forgot I got a new phone with them...:/(

MI5 · ‎08-04-2018

Push the complaints process by telling them you want your contract terminating for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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