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@Ray2487 It usually takes a few days for O2 to restore service, as your payment has to clear and the bar Guide: O2 BARs has to be removed. You should be able to avoid this happening by setting up a Direct Debit, as per the t&cs: https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
"You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. We may ask you to pay a deposit before we'll let you use the Services. Your inclusive allowances cover..."
You can get in touch with our Payment Management team on 0800 902 0217 free from any UK phone, or using Guide: A Guide to Skype .
Payment Management opening hours:
- Monday to Friday – 8am to 8pm
- Saturday – 8am to 6pm
- Sunday – 9am to 6pm
- 41617 Posts
- 248 Topics
- 1852 Solutions
@Ray2487 It usually takes a few days for O2 to restore service, as your payment has to clear and the bar Guide: O2 BARs has to be removed. You should be able to avoid this happening by setting up a Direct Debit, as per the t&cs: https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
"You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. We may ask you to pay a deposit before we'll let you use the Services. Your inclusive allowances cover..."
You can get in touch with our Payment Management team on 0800 902 0217 free from any UK phone, or using Guide: A Guide to Skype .
Payment Management opening hours:
- Monday to Friday – 8am to 8pm
- Saturday – 8am to 6pm
- Sunday – 9am to 6pm
