Compensation for wait times and why I'm leaving. So should you

[Anonymous]

Records:

Called yesterday: 15 minutes and no one picked up
Called again: Yet another 10 minutes
Web chat: 10 minutes before anyone responded then immediately disconnected.
Called today: 15 minutes on hold still no answer

How do I get compensation for a company that is charging its users to call in?! On top of this, having been with them for over 8 years, they do not even offer any deals on their products.

I have had enough of O2

EDIT: I would like to point out that I have to call from a Landline because there is no signal in my area. I have, for the past couple of years living in this new place been unable to receive and make calls from my mobile phone

[jonsie]

This could turn into a marathon!

[Anonymous]

@Cleoriff I do hope you are not planning to order said pins from o2, nor expect delivery from UK Mail.

I think you will need to go into store for those. 😆😈😆😈😆😈

[Cleoriff]

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@Anonymous wrote:


Wait for the updates.........

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What? And another long thread? No ...definitely off to find those pins....

[Cleoriff]

@Anonymous  Rosadosc usually leaves at 5.30pm....Although she works for O2 she only posts on the Community in an advisory capacity. If you want more managerial input into this problem you may want to PM @Toby  or @Anonymous  (Community co-ordinators) or @Marjo Community Manager

[jonsie]

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@Cleoriff wrote:

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@Anonymous wrote:


Wait for the updates.........

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What? And another long thread? No ...definitely off to find those pins....

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Heard on the grapevine that you've already got a good pair of pins! 

[Anonymous]

@Cleoriff excellent advise, thank you. However I think I'll just take to twitter and ask them questions there. This has gone on for too long, and it's a clear case of me not being the only one.

"sorry" isn't enough, standards need to improve and they won't if no one kicks up a fuss.

[jonsie]

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@Anonymous wrote:

@Cleoriff excellent advise, thank you. However I think I'll just take to twitter and ask them questions there. This has gone on for too long, and it's a clear case of me not being the only one.

"sorry" isn't enough, standards need to improve and they won't if no one kicks up a fuss.

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What exactly would be a satisfactory outcome for you? 

[Cleoriff]

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@Anonymous wrote:

@Cleoriff excellent advise, thank you. However I think I'll just take to twitter and ask them questions there. This has gone on for too long, and it's a clear case of me not being the only one.

"sorry" isn't enough, standards need to improve and they won't if no one kicks up a fuss.

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I totally agree with you @Anonymous  I am positive if more people like you made a stand, O2 would need to look very carefully at their business practices....I always advise perseverance....and you are certainly giving it plenty of that. Best of luck...

[Cleoriff]

Just to add...it will do you no harm sending a PM to the community team I mentioned in the other post.

They honestly have been known to work a few miracles... If you want to go that route click on their highlighted names......it will give you then an option to PM them....:smileywink:

[jonsie]

Just to add...that has a familiar ring to it. ..