Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96074 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9367 Views
  • 15 replies
  • 1 kudos

Resolved! Online Accounts

When I went to sign in to the O" website it told me there were 4 accounts tied to my mobile number, I don't know how, but there are. Anyway, I was looking to delete them all apart from the one I am using now so how do I go about doing this? Can anyon...

Anonymous by Not applicable
  • 740 Views
  • 5 replies
  • 0 kudos

Resolved! How to track my repair

I sent my HTX One X off for repair yesterday and was given a lease phone. It was an ancient Samsung unit with buttons and a tiny screen. When I inserted my SIM I received a text telling me how to track my repair. Unfortunately I'm a bit of a snob and...

Catface by Level 1: Joiner
  • 3535 Views
  • 3 replies
  • 0 kudos

Resolved! Mobile broadband dongle

I have a mobile broadband dongle E173 which I have not used for a few months. I need to start using it again and I cannot get my computer to register its existance and allow me to top up. Help!

Anonymous by Not applicable
  • 735 Views
  • 3 replies
  • 0 kudos

Resolved! Website issues

Hi I've an old O2 100 call plan from 2003 - I'm unable to get any My o2 features from the account (view my bill etc) as it says I have no valild products associated with the account?I am unsure how to resolve this?

Anonymous by Not applicable
  • 686 Views
  • 2 replies
  • 0 kudos

After Sale Service

I was suggested by Customer Service Centre to send my complain to CRS (email address has been confirmed is correct) and they would reply wihtin 5 days and that's what I did. Unfortunately, today (5th Oct. ) I am still waiting for their reply. O2, if ...

Anonymous by Not applicable
  • 477 Views
  • 2 replies
  • 0 kudos

Resolved! Texting someone abroad

I have unlimited texts & unlimited 02 to O2 calls - will it cost me to text/call a friend who us also on O2 who is in Sri Lanka? (Her phone contract was set up here)

Anonymous by Not applicable
  • 1057 Views
  • 2 replies
  • 0 kudos

Resolved! Saving O2 Rewards

I am trying to save my rewards but each time I log in and click "Save" I get thrown back to the login screen. I have tried about 6 times this morning. I am using IE9 but have not had this problem before. Any ideas please?

Anonymous by Not applicable
  • 704 Views
  • 3 replies
  • 0 kudos

Resolved! o2 Rewards

If i'm moving to another network from o2 and i have money still saved in my rewards, what would happen to it?

Anonymous by Not applicable
  • 847 Views
  • 3 replies
  • 0 kudos

Resolved! Travel bolt on

Yesterday I spoke to your Help Desk and established that my Travel Bolt On entitles me to data outside Europe at £6 a mb. I can buy 6.5 mb for £40 and then buy a further 43.5 mb free of charge thus taking me to the upper limit of 50 mb. The European ...

Anonymous by Not applicable
  • 1890 Views
  • 21 replies
  • 0 kudos