Compensation for wait times and why I'm leaving. So should you

[Anonymous]

Records:

Called yesterday: 15 minutes and no one picked up
Called again: Yet another 10 minutes
Web chat: 10 minutes before anyone responded then immediately disconnected.
Called today: 15 minutes on hold still no answer

How do I get compensation for a company that is charging its users to call in?! On top of this, having been with them for over 8 years, they do not even offer any deals on their products.

I have had enough of O2

EDIT: I would like to point out that I have to call from a Landline because there is no signal in my area. I have, for the past couple of years living in this new place been unable to receive and make calls from my mobile phone

[Cleoriff]

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@jonsie wrote:

Just to add...that has a familiar ring to it. ..

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Now you have lost me @jonsie ...:smileytongue:

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Just to add...that has a familiar ring to it. ..

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Now you have lost me @jonsie ...:smileytongue:

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Deja vue...

But not you....just to add of course ☺

[Cleoriff]

Deja vu?....yes....without a doubt.......