Compensation for wait times and why I'm leaving. So should you

[Anonymous]

Records:

Called yesterday: 15 minutes and no one picked up
Called again: Yet another 10 minutes
Web chat: 10 minutes before anyone responded then immediately disconnected.
Called today: 15 minutes on hold still no answer

How do I get compensation for a company that is charging its users to call in?! On top of this, having been with them for over 8 years, they do not even offer any deals on their products.

I have had enough of O2

EDIT: I would like to point out that I have to call from a Landline because there is no signal in my area. I have, for the past couple of years living in this new place been unable to receive and make calls from my mobile phone

[Anonymous]

---

@Anonymous wrote:

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff @MI5
57 mins finally got to an advisor...

LINE CUT OFF.

BACK TO THE BEGINNING

---

Go figure !

Unfortunatley it's not the first time we've heard that the line was dropped on connection. 😔

[Anonymous]

Someone please explain to me why for the last two years over 1 million extra folks have signed up to o2 each year?

Until those numbers start to go into reverse Ronan Dunne must be so proud.

Poor @Anonymous must be pulling his hair out by now.

[Anonymous]

@rosadosc @bandofbrothers @piperdog123 @adriannadavey @Cleoriff @MI5 @jonsie 

Tried calling bakc but heard a "More than an hours wait to get a customer rep, we close at 6 and may not be able to answer your call" LOL

time wasted over 3 hours.

No matter what it takes, I am getting a reimbursement in some form because this is ridiculous and can't happen again.

Please all of you, if you have twitter, retweet/favourite because if this happens to me, it will happen to others. 
I don't want to bemoredog 

[Anonymous]

Apparently an hour wait advised and they close at 18:00 !!

[MI5]

---

@Anonymous wrote:
Apparently an hour wait advised and they close at 18:00 !!

---

Yes, we can read 

[Anonymous]

Snap @Anonymous

Posted more or less at the same time.

[Anonymous]

Apparently o2 shut at 18.00 in case anyone missed that.

Heaven help the agent that gets his call tomorrow. I would ring up at 8am if you can, surely the queue couldn't be long first thing.

Wait for the updates.........

[jonsie]

---

@MI5 wrote:

---

@Anonymous wrote:
Apparently an hour wait advised and they close at 18:00 !!

---

Yes, we can read 

---

Why let that get in the way of another post....

I have to agree with the OPS last comment!

[Cleoriff]

Good grief...I am off to stick some more pins in my eyes......

What a palaver.....:smileysad:

[Anonymous]

@rosadosc @bandofbrothers @piperdog123 @adriannadavey @Cleoriff @MI5 @jonsie 

so after all this, not even an answer haha. Well thanks for everyone for attempting to keep me on. I honestly don't understand why you would continue to persuade others after this.

If you are, then you're clearly working for them. 

Will keep you all updated on this ridiculous situation.

I would like to hear from Rosadosc though, any input?