Arial direct help PAC code and leaving

[Lorreng73]

need desperate help before I lose the plot. It should be easy but it's not. Said no and leaving numerous times, promises of that's it final and number moving over. Lots of emails, calls, fobbing off and lies. I just want my husband's original business o2 number away from them and on to a consumer contract with O2. How hard can it be? Between O2 and Arial it's impossible. I've been in hospital HDU with my epileptic son. I have a handset and sim(temp number) that hasn't been touched for over a month now, paying a device a cannot use. Away on holiday this weekend and will not have this sorted. Please help. I've filled in complaints forms, spoke to Graham, Skye, Millie and Sandra and I'm at my wits end. I'm fact that is being polite, I'm raging. I will be calling them again tomorrow, writing to them and writing to OFCOM too 😢 

[MI5]

@Lorreng73 

You need to wait at least 8 weeks or until a final letter from O2 before you can go to the Ombudsman.

Customer Complaints Code

Unfortunately, Aerial are notorious for this and the forum is full of similar complaints.

[Enlli]

OFCOM don't not deal with individual complains.

The names you gave for the complains form are these Arial or O2?

O2 complaints are taking about 8 weeks at the moment.

However, if the phone is still with Arial there is not much O2 can do