Compensation for wait times and why I'm leaving. So should you

[Anonymous]

Records:

Called yesterday: 15 minutes and no one picked up
Called again: Yet another 10 minutes
Web chat: 10 minutes before anyone responded then immediately disconnected.
Called today: 15 minutes on hold still no answer

How do I get compensation for a company that is charging its users to call in?! On top of this, having been with them for over 8 years, they do not even offer any deals on their products.

I have had enough of O2

EDIT: I would like to point out that I have to call from a Landline because there is no signal in my area. I have, for the past couple of years living in this new place been unable to receive and make calls from my mobile phone

[Anonymous]

Live chat cant help you with deals, only 202 can.But they can give you a pac code.

[Cleoriff]

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@Anonymous wrote:
NO!!!!!

Please do NOT use Live Chat for retentions. Please call 202. If you have TuGo you can use wifi calling but please not Live Chat 😈😈😈😈😈😈😈😈

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Not live chat...they will have no clue and be unable to help...:smileysad: As said please ring 202..and persevere

[Anonymous]

I agree please don't complete anything with Live Chat 😞 in regards to your account.

[Anonymous]

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff 

1 hour and 15 mins, now on to the 5th person.

[MI5]

You'll end up tearing your hair out with live chat

[Anonymous]

Fingers crossed it won't be too much longer and as importantly they sort you out. 😄

[Cleoriff]

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@Anonymous wrote:

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff 

1 hour and 15 mins, now on to the 5th person.

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Oh dear....but on a lighter note...you have yet to beat the record...:smileywink:

Its appalling really...they will use any excuse...I presume its either Christmas holidays or Sunday....

[Anonymous]

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff @MI5 

1 hour and 30 mins. Onto the 6th person.

Same security questions have been asked 6 times...

Now looking for rerimbursement of time.

[Anonymous]

We have ALL said. PLEASE DON'T USE LIVE CHAT FOR THIS. They are off shore call centres that frequently get it wrong. If you are using Live Chat you are storing up problems ahead.

[Cleoriff]

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@Anonymous wrote:

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff 

1 hour and 3 mins. Onto the 6th person.

Same security questions have been asked 6 times...

Now looking for rerimbursement of time.

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I would ask the next person who wishes to pass you on....to refer all info previously given... to the new 'advisor' What an appalling set up....No wonder customers want to leave...

EDIT I thought MannyO was using CS on 202?...