Compensation for wait times and why I'm leaving. So should you

[Anonymous]

Records:

Called yesterday: 15 minutes and no one picked up
Called again: Yet another 10 minutes
Web chat: 10 minutes before anyone responded then immediately disconnected.
Called today: 15 minutes on hold still no answer

How do I get compensation for a company that is charging its users to call in?! On top of this, having been with them for over 8 years, they do not even offer any deals on their products.

I have had enough of O2

EDIT: I would like to point out that I have to call from a Landline because there is no signal in my area. I have, for the past couple of years living in this new place been unable to receive and make calls from my mobile phone

[Anonymous]

O2 operate a Fair Deal Policy where both New and Old Customers are purported to get the same deals.

[Anonymous]

@Anonymous @Anonymous 

If need to make calls I end up using Skype if I need to call and iMessage/whatsapp (the latter more so) are more than enough to reach any person without carrier/device exclusions.

Thanks to everyone for all your feed back, this has just shown me that what I am experiencing is COMMON and predictable.

My contract ends in a few days, and I wil lbe leaving. I would recommend that you all do as well. Why wait until you reach my situation? It is inevitable.

[Anonymous]

@Anonymous just because they don't price match it doesn't mean they wont make you an offer...it may even be better than the one you found with the other provider, you'll  never know if you don't try 

[Anonymous]

@Anonymous an O2 staff member said that they would not likely do it. This thread does confirm my suspiscions. 4 days to go and I will let everyone know.

[Anonymous]

 Well we can only guess, only retentions can say if they will do it or not and you don't need to wait 4 days to do it, if want to disconnect it's a 30 days notice.If you use a pac code it will take a couple of days to port and if you prefer, as the pac code is valid for 30 days you can use it only after the contract expires.

[Anonymous]

@Anonymous

As with all companies different staff members may make statements that are not universal.

In my opinion I think you need to decide what YOU want from your mobile. So if you can get a better signal and that is important to you then see what is around.

If however you are "content" with your current set up then please follow @rosadosc's guidance and ask the question. Until you ask you won't know. If you ask and you don't like the offer then request your PAC code and give this to your new network. When the new network actions your pac code your o2 contract will end. Please don't cancel your direct debit until your final bill has been generated and paid to avoid problems later.

If you want to change your number, you will need to give o2 30 days notice. Call 202 and speak to retentions but please be aware other members are advising they have experienced wait times in excess of 1 hour to get through (it is Christmas so many staff on holiday). Again please don't think you can just walk away no matter how frustrated you feel. You need to give the notice or use the pac to end your o2 contract and again please leave direct debit in place until your final bill is paid to avoid problems later.

I fully sympathise with your position and hope it works out well. Please do try top ask o2 for a deal if you feel that is the best way for you.

[Anonymous]

Good luck with which avenue you opt to choose.

😄

[Anonymous]

@Anonymous @Anonymous @Anonymous @Anonymous @Cleoriff 

Currently on live chat finding out. Been passed through FOUR people and about 29 mins in...

[Cleoriff]

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@Anonymous wrote:

@Anonymous just because they don't price match it doesn't mean they wont make you an offer...it may even be better than the one you found with the other provider, you'll  never know if you don't try 

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I would totally agree with this. Obviously it is important to @Anonymous that he stays with O2. If he keeps trying for a better deal and gets it then job well done.

I have always found, if I don't get satisfaction the first time I phone, I would ring again and get another advisor who hopefully would be more helpful. Perseverance is the key. Best of luck with it all...:smileywink:

[Anonymous]

NO!!!!!

Please do NOT use Live Chat for retentions. Please call 202. If you have TuGo you can use wifi calling but please not Live Chat 😈😈😈😈😈😈😈😈