Closing out a formal complaint against O2?

[pgn]

In the latter-half of July, many on the O2 Community forum were asking why they were unable to access their current and previous PDF bills via www.o2.co.uk.

I made a complaint to O2 with Resolver.co.uk in August about this, and subsequently received a reply, informing me that my complaint has been upheld and pointing out that I had been informed by the O2 Social Media team to expect the issue to be resolved by 01-Sep-2017.

I responded to that letter in mid-August, and in the interim, the issue with access to PDF and previous bills on www.o2.co.uk was indeed resolved, for me at least.

As O2 have not yet responded to my reply, and the access issue that ran from early July through until about 21-Aug-2017 seems to be resolved, I was wondering:

• What's the process for closing out a complaint?
• Should I wait for another communication from O2 referencing my complaint?
• Or does one simply click the "Case resolved" button in Resolver.co.uk, case closed?

Advice on how to proceed would be appreciated, if anyone here has been through this before.

[MI5 · Accepted solution]

I had to open a case against a courier company with Resolver. Once they finally paid up on the insurance for my losses I just clicked case closed.
I assume a complaint to any other company is the same process.

[pgn]

Thanks, @MI5, it does seem to be as easy as clicking "case closed". 

I will leave it until my next billing cycle starts, though, as a couple of my requests for assistance were met with the "this will cost £1.50 to post to you, which will be added to your next bill" qualifier... 

And who knows, the resolution might only be temporary 

[jonsie]

Yes best to leave it open a while...

[pgn]

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@jonsie wrote:

Yes best to leave it open a while...

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Yes, I think I will, @jonsie, thanks - I still have to go in and delete O2 cookies to get it to work correctly now and then, which is not ideal, especially on a processor-constrained mobile device.