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Click and Collect Next Day?

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Anonymous
Not applicable

on ‎15-07-2017 16:07

on ‎15-07-2017 16:07

Hi all

 

I ordered a oneplus 5 last night, when I checked my local store it said it would be available for click and collect today.  I paid for the phone  (pay as you go) and have been awaiting notification today to say I can collect the handset.  I've received nothing so far and just a bit concerned that the website would say I could collect the phone today if this was not actually the case.  Has anyone else experienced this?  Will it be a case of having to wait until the next working day?  My order confirmation specifically says to collect on 15 July though!

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MI5
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on ‎15-07-2017 16:23

on ‎15-07-2017 16:23

It could possibly be out of stock as the website doesn't show a live stock level.
The only way to find out for sure what is happening is to call customer services who will have more info than you have http://www.o2.co.uk/contactus
Official order tracking advice here too
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149128 Posts
  • 641 Topics
  • 28467 Solutions
Registered:

on ‎15-07-2017 16:23

on ‎15-07-2017 16:23

It could possibly be out of stock as the website doesn't show a live stock level.
The only way to find out for sure what is happening is to call customer services who will have more info than you have http://www.o2.co.uk/contactus
Official order tracking advice here too
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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