Yup, it's now out for delivery with the courier.
I had to argue with them daily, let them lie to me for a few days and finally backed them into a corner to get them to cancel the order and allow me to use the code again but it eventually it worked.
What I was told vs what my responses were:
I was told it was due to a migration issue but had not been sent any messages to confirm this so I pointed that out. They'll probably repeat that it's a migration issue. I then asked why my order was STILL delayed even though they are offering next day home delivery for that exact item. They'll probably try and repeat that it is a migration issue and that they're sure you'll get your order soon. The final message I sent to them that got them to actually cancel was:
Hi,
I have just left one of your stores and under the advice of the store staff, would like a senior member of staff to look into my previous chats for ordeNC95xxxxxx.
I have been told numerous times by your live chat team that my order has been affected by a migration issue. I was told by a member of your live chat team and had this confirmed by a store team member that IF I was affected I would have received a text message. I have not received a text message so I am apparently not affected. If you find that I am affected I need an explanation as to why I was not informed via SMS.
I also can see that your online store is offering next day HOME delivery for the same item I have ordered. When querying as to why my order is still delayed (given that I have not been affected or notified of being affected) I was told by one of your agents Burhan, that on the website where it states HOME delivery, it actually means that physical stores have stock that I can walk in and purchase. I tried to query this with the agent and they couldn't be bothered to reply so just sent the "I'm sorry we missed you" template and closed the chat. I asked the in store team, they informed me that home delivery means delivery to the home (who would have guessed?). I need an explanation as to why your agents are lying to me and what is going to be done about it.
I was also told by a store member that you SHOULD give me the option to cancel my current order and have it replaced for next day home delivery with the same promotional offer and amount already paid applied. I would like for somebody to action this today.
I would also like a gesture of goodwill for the absolutely horrible customer service over the last few days. I should not have to contact you on a near daily basis and be given multiple pieces of conflicting information or have to physically go into a store to get a simple straight answer because your live chat agents have either not received the correct training or simply can't be bothered.
