Claiming Huawei “Free buds” Proof of Purchase for phone?

[John_S]

Hi

We ordered a P20Pro phone over the telephone from O2 and the phone was delivered to our local O2 store for collection. On reading the terms and conditions for claiming the freebuds we need to "upload a copy of their proof of purchase of the Qualifying Product". I presume that would be a reciept, however we only got a till receipt for a "click and collection" from the store and something I would describe as a dispatch note within the delivered parcel. Are these enough to satisfy the lengthy Huawei terms and conditions to claim the freebuds? Or do we need to get a copy of a reciept for the actual phone from O2?

Thanks!

John

[Glory1]

Hi @John_S

You eithrr need to contact Customer Services http://www.o2.co.uk/contactus between 8-8:30am to avoid a long eait.

Or check in MyO2 http://www.o2.co.uk/myo2 fot any emails about your order under new orders.

Hope the above helps and good luck. And welcome to the forum

[Cleoriff]

@John_S

This is all the info we have

https://huaweipromo.co.uk/gb/en/claims/p20summerpromo/get-started

https://huaweipromo.co.uk/gb/en/pages/p20summerpromo/home?banner=1

• You have purchased a qualifying product from a qualifying retailer within the promotional period.*
• You have a copy of your proof of purchase invoice or receipt which you are able to upload.*
• You have your IMEI to hand as you will need to enter it during the online claiming process.*
• You confirm you have fully read and accepted the Terms & Conditions of this promotion.*

[MI5]

Just upload your order from your MyO2.

[EmilieT]

Welcome to the forum, @John_S 

There's a lot of useful info above - how are you getting on? Have you made any progress on this?

[pgn]

Got these with your recent upgrade, @welshsteve76 ? 

[John_S · Accepted solution]

Hi All

Thanks for taking the time to reply. We phoned O2 and they assured us that because it was orderd over the phone the Freebuds would be sent out without us doing anything further as long as the first bill was paid.

Cheers!