There was a chat option about a year ago and now it is either hidden or no longer available. I have some questions about renewing my contract but I don't want to call to India or go to the nearest O2 store. Chat was the most convenient way of contacting O2 for me, how can I access it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I don't have FB or Twitter, I'd like to renew my contract by chat ideally if it is not possible and I will have to go to the local store then I can go to Vodafone for instance as it is closer. I'll try again tomorrow during the day, thanks!
You can contact the sales team by phone too. You can call them on 0800 081 0255
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
So apparently chat with live person is no longer an option in O2. I've tried during the normal UK working hours and there is no chat available. The only option is that useless Aura.
