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LED "Spot" on screen (Galaxy ZFold 3)

emcardle6601
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Hi Folks,

 

Just tonight (About 30 minutes ago) noticed some sort of a LED "spot" on my screen.

It's not there when the screen is off, but I do notice when the screen is off and I look very closely, there almost looks & feels to be the tiniest of "dent" where the spot is when lit, near impossible to see, which is more than likely causing that spot on the screen when it's awake.

 

I was wondering if this  is something that would be covered under any type of o2 repair? I don't believe I have insurance (or if I do I just don't know how to check, been with o2 for quite some time now), so was just wondering what my best options where

 

Thanks slight_smile

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MI5
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@emcardle6601 

We’re just customers like you but if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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emcardle6601
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It's a good bit more noticeable in person but here's some attempts at photos for reference

20210706_141411.jpg20210706_141424.jpg

20210706_141428.jpg20210706_141440.jpg20210706_141510.jpg20211128_221654.jpg

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MI5
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@emcardle6601 

We’re just customers like you but if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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@emcardle6601 Your phone is under warranty and your issue should be covered by that. If you don't want to use social media and would prefer to talk to customer service call 202 from your mobile, 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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emcardle6601
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Awesome ty MI5 & Bambino, I'll worry a little less then! grin Will hit them up first thing in the morning, I work with long queues myself so know the struggle, thanks again! slight_smile

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MI5
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Hope all goes well @emcardle6601 

You can also speak to Samsung if needed https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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