Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Exchange Beats Buds for AirPods

I purchased the Studio Buds but originally wanted the air pods pro. Sadly, they were out of stock so I settled for the buds. After receiving the buds they work well and have good base but whilst I’m on the phone they cut out very quickly and my calle...

Resolved! Pixel 6 pro

Hiya, just wondering why it still says waiting for launch date on my Google pixel 6 pro pre-order. It came out today so surely it would come today? My order number is this [mod removed order number]. Sorry if I'm being a total Karen but it's my birth...

Resolved! Don’t upgrade expecting iTunes for 6months free

Just been told I can’t have my free 6 month iTunes as I’m an old customer when on the site it says up to 6 months free when u upgrade I’m annoyed been parked off between 02 and apple just for a bloody active code,

Resolved! Hi I upgraded my phone

Hi I went to upgrade my phone online last night and realised I ordered the wrong mobile I refused delivery of it this morning so when it gets back to O2 what is the process then as I paid my original device off so would it just stayed on the account ...

Resolved! Took my money

Why money was deducting twice from my account and I was unsucessful of getting a new phone. Can I be refunded

Volt not available

Hi, i am on Virgin media broadband, but when i try to get volt it says not available in my area, why is this? Does that mean i can't get any of these benefits even though i am on o2 and virgin media?

Credit File Referrals Team @ O2 Is Dead Sleep.

I can not imagine sending email to this team for over three weeks and no single response despite the fact that auto response email suggested that the team will respond within 3 working days.Can someone wake them up from their dead sleep please.?The t...

o2 mobile contract owner with 20gig data... would like to use hotspot for devices but signal weak

Hi guys im a tattooist who has recently began renting a large room at the back of a barbers, i get ok-ish internet signal but i rely heavily on my laptop, ipad, and amazon music.The fact im not the shop owner and not too sure how indefinitely i'll be...

Resolved! I can't get into my existing Disney+ plus account

Hello, today I renewed my contract for 24 month at your Bromley branch.I said to them that I had a Disney+ account from the previous contract and the Bromley branch said I would get 3 month free of Disney+.I tried logging on to my Disney+ account thi...

Resolved! stolen phone replacement

My phone got stolen and my new phone arrived today but the screen is full of scratches. My phone was new, no scratches whatsoever and I have to pay £90 for a scratched phone? Is there anything I can do?

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