Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! stolen phone replacement

My phone got stolen and my new phone arrived today but the screen is full of scratches. My phone was new, no scratches whatsoever and I have to pay £90 for a scratched phone? Is there anything I can do?

Scam Caller

0344 809 0202 - scam call saying they were calling from O2, asked them to remove my details as I haven’t been a customer of O2 for about 10 years. Said he had my house address, email everything. He said he couldn’t delete my info and that he had thou...

Resolved! Is o2 website having pr6

Is o2 website down

Resolved! I need to change my address and I am pulling my hair out at O2 sending me round in circles.

I am currently registered with my O2 as I have previously been a pay monthly customer and I am a current pay as you go customer. I am trying to take out a new pay monthly contract but O2 do not make it easy. They want to deliver to my old home addres...

money back

Can you guys give me my money back its been 28 days since I ordered my black 64gb Iphone 11 which still hasn't been delivered, I can't be **bleep** to getting angry over the phone so please it'll be much appreciated, was really excited to get to have...

Resolved! About phone

Hello, I ordered a new phone contract last night and paid a £230 deposit with having bad credit. Every time I log into my o2 it tells me I’ve not placed an order even though the money is a pending transaction in my bank account & also I’ve had an ema...

Resolved! Upgrading and Recycling

I have recently upgraded to an iPhone 13 Pro Max and recycled my iPhone 12 Pro Max with o2. I have received the confirmation email from the recycling team for the credit to be applied to my devise account but after 10 working days there is no sign of...

Resolved! O2 Have Messed Up My Credit Score

Help please someone. I've recently tried to sign up for a new credit card and application was declined even though I thought I didn't have any issues with my credit score. Upon further investigation, it appears O2 have messed up my credit score. Plea...

Trying to get the 2nd item 25% discount basket only allowing one item

I have been trying to buy 2 packages combined with you online and it will not let me add 2 items to my basket to get the 25% discount. I want the Lilac Samsung A32 with 20 GB for £26.99 and the Samsung S7 FE silver tablet with 500MB £15.00. I want to...

Resolved! Galaxy Z Fold 3 - O2 recycle offer - how does it work?

I just ordered a Z Fold 3 and wish to recycle my old Note 10 Plus 5G using the Z Fold 3 special offer which gives you an extra £250 for your device, but I can't figure out how to do it!The O2 recycle website being separate from O2.co.uk, with a diffe...

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