Charges

[SAMIR_WORLD]

hi recently upgaraded one line but still case for refund money no one call be back not answer yet?
please can you look in to please as i was told is not clear
payment yet?

[Cleoriff · Accepted solution]

Hi @SAMIR_WORLD

This isn't customer services, it's a community forum. If you need customer services then call them on this link

https://www.o2.co.uk/contactus

However, your post isn't very clear.

Did you pay a deposit upfront to buy the phone? If so this will be returned after 3 on time payments. You will get the deposit back on your 4th bill.

If you want to return the phone, this has to be done within 14 days of purchase https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Or if you have additional charges on your bill then follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Hope that helps and welcome to the forum

[Anonymous]

@SAMIR_WORLD Nobody from O2 will call you back. Call them & speak to the payment management team

[EmilieT]

Hi @SAMIR_WORLD, and welcome to the forum  Did the information above answer your question, or do you need some more help? If so, it'd be great if you could tell us a bit more about the situation!