30-05-2013 23:02 - edited 30-05-2013 23:02
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30-05-2013 23:02 - edited 30-05-2013 23:02
A new article in The Telegraph financial pages reveals that o2 UK call centres are to be downsized and outsourced - to Cape Town. A Capita call centre in India is to be expanded to handle support by web chat, to discourage customer calls, known as 'contact deflection'.
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on 31-05-2013 08:09
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on 31-05-2013 08:09
http://community.o2.co.uk/t5/Discussions-Feedback/o2-to-close-uk-call-centres/m-p/477550#M34458 already being discussed
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- 16454 Posts
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on 31-05-2013 08:09
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on 31-05-2013 08:09
http://community.o2.co.uk/t5/Discussions-Feedback/o2-to-close-uk-call-centres/m-p/477550#M34458 already being discussed
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services