Solved: Capita plans to close O2 call centres and cut thou...

Anonymous · ‎30-05-2013

A new article in The Telegraph financial pages reveals that o2 UK call centres are to be downsized and outsourced - to Cape Town. A Capita call centre in India is to be expanded to handle support by web chat, to discourage customer calls, known as 'contact deflection'.

adamtemp64 · ‎31-05-2013

http://community.o2.co.uk/t5/Discussions-Feedback/o2-to-close-uk-call-centres/m-p/477550#M34458 already being discussed

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64 · ‎31-05-2013

http://community.o2.co.uk/t5/Discussions-Feedback/o2-to-close-uk-call-centres/m-p/477550#M34458 already being discussed

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

O2

Capita plans to close O2 call centres and cut thousands of jobs

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