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Can't log in to My O2 today, I'm trying to track an order

Anonymous
Not applicable

I'm guessing that's a bad day for o2 with the Iphone X release today, but I'm waiting for news on a click and collect order (which promised on the website I would be able to collect the same day i.e. yesterday, by the way, but when I got my order confirmation it had magically changed to tomorrow) and now I can't log in to My o2 at all. I just get an "Oops, something has gone wrong" error.

Message 1 of 14
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Cleoriff
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I have just tried now on mobile @MercedesS. I have accessed the forum AND My O2 with no problems. Mobile is Note 4 using Chrome. This is obviously an intermittent fault as it doesn't affect everyone and seems to be corrected within an hour. Exactly the same as yesterday 

Veritas Numquam Perit

Girl in a jacket
Message 11 of 14
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MercedesS
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Thanks so much @Cleoriff for all your help and support heart

We have sent your feedback to MyO2 and hopefully, as you say, it is intermittent problem thumbsup Keep us posted! 

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Message 12 of 14
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Glory1
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Just got in now with no problems. So like @Cleoriff it seems intermittent. TGIF....😉
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 13 of 14
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MercedesS
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We already got an answer for you guys:

We have had some issues that now should be fixed and all running as normal. MyO2 will continue investigating the root cause. Thanks for your help. thumbsup

 

Thank all of you! You are Fantastic

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Message 14 of 14
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