Can't activate Disney+ Extra

[Yolanda]

@TheresaV @O2Lisa  I hope I've tagged the right people - I think you helped someone else.

I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get hold of anyone on the chat function. Can anyone help please?

[O2Lisa]

Morning @Yolanda, I'll message you privately and look in to this for you😊

[Samlilley]

Mines doing the same, error 404

[Sophierobson]

Please can you look into mine too!! I posted yesterday with exactly the same thing! 
I have called and used the chat and they just keep saying wait 24 hours but still nothing and it’s been a few days now. They’ve even tried to delete the extra then reapplying and this still doesn’t work 😞 

[O2Lisa]

Hey guys, I've escalated this fault to my team leader and it looks as though it's a fault we are already aware of and investigating.

We haven't got any updates as of yet but I can assure you we are working to resolve the issue as soon as possible.

Sorry about this. 

[Jorosie]

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@O2Lisa wrote:

Morning @Yolanda, I'll message you privately and look in to this for you😊

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I’m getting an error message to, can u help?

[Deedle]

I am having the same problem and when I tried online chat support the wait time was 138minutes???

[JohnBeveridge06]

Hi I have the same problem as well, is there any progress yet. 

[Debbie69]

I also have the same problem, messaged on fb and was told it was because the server was so busy and on Twitter I was ignored after giving them my phone number, not very good when I’ve been with you for years

[JoA]

I've also got the same issue.  Can anyone help. @O2Lisa