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Can't activate Disney+ Extra

Yolanda
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@TheresaV @O2Lisa  I hope I've tagged the right people - I think you helped someone else.

I've added Disney plus as an we extra on my account. It says I need to activate it but when I try to follow the link they provide I get an error code. I can't get hold of anyone on the chat function. Can anyone help please?

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O2Lisa
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Morning @Yolanda, I'll message you privately and look in to this for you😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Samlilley
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Mines doing the same, error 404

 

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Sophierobson
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Please can you look into mine too!! I posted yesterday with exactly the same thing! 
I have called and used the chat and they just keep saying wait 24 hours but still nothing and it’s been a few days now. They’ve even tried to delete the extra then reapplying and this still doesn’t work 😞 

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O2Lisa
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Hey guys, I've escalated this fault to my team leader and it looks as though it's a fault we are already aware of and investigating.

We haven't got any updates as of yet but I can assure you we are working to resolve the issue as soon as possible.

Sorry about this. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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Jorosie
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@O2Lisa wrote:

Morning @Yolanda, I'll message you privately and look in to this for you😊


I’m getting an error message to, can u help?

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Deedle
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I am having the same problem and when I tried online chat support the wait time was 138minutes???

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JohnBeveridge06
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Hi I have the same problem as well, is there any progress yet. 

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Debbie69
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I also have the same problem, messaged on fb and was told it was because the server was so busy and on Twitter I was ignored after giving them my phone number, not very good when I’ve been with you for years

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JoA
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I've also got the same issue.  Can anyone help. @O2Lisa 

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