Can't access webmail

[Anonymous]

Yesterday I received several spam messages and since then my main o2 webmail hasn't been working. When I try (my usual way) to download my email through thunderbird it says "message store is unavailable" and when I log into webmail via the o2 web site it gives an error message.

Bizarrely I have another o2 webmail account and it's working fine.

[Anonymous]

Yesterday I received several spam messages and since then my main o2 webmail hasn't been working. When I try (my usual way) to download my email through thunderbird it says "message store is unavailable" and when I log into webmail via the o2 web site it gives an error message.

Bizarrely I have another o2 webmail account and it's working fine.

[Anonymous]

Yesterday I received several spam messages and since then my main o2 webmail hasn't been working. When I try (my usual way) to download my email through thunderbird it says "message store is unavailable" and when I log into webmail via the o2 web site it gives an error message.

Bizarrely I have another o2 webmail account and it's working fine.

[adamtemp64 · Accepted solution]

the o2 account concerned has been locked due to that spam only o2 customer services can help get it unlocked  http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-account-disabled-blocked-here-s-more-... more info there

[Anonymous]

thanks for explaining the issue... my new problem seems to be getting hold of customer services the "contact us" links seem to take you round in circles

[jonsie]

Pay Monthly
From your O2 mobile 202 Free
From a landline          0844 809 0202 5p / min
From abroad     +44 844 809 0200     Free from your O2 Mobile
Opening times
Monday-Friday 08:00 - 21:00
Saturday              08:00 - 20:00
Sunday              08:00 - 18:00

PAYG Customers.
From your O2 mobile 4445 25p per call
From a landline          0844 809 0222 5p / min
From abroad     +44 7860 980 202     International rates
Opening times
Monday-Friday 08:00 - 21:00
Saturday              09:00 - 18:00
Sunday              09:00 - 18:00

[Anonymous]

thanks for the phone numbers...

After several failed attempts I eventually got the o2 helpdesk to raise a ticket to unlock my webmail, they said it would take up to 5 days.

However 9 days later I'm still locked out of my mailbox, and very aware that I still need to recover things off it before the service is closed for good at the end of the month.

[Anonymous]

12 days on I'm definitely getting the feeling that O2 webmail support is ignoring me, with the knowledge that in 2 weeks there won't be anything to restore.

This is very frustrating, as after 15 years with O2 I have a lot of membership, banking and shopping websites linked to my O2 account, and I am struggling to transition them to a new email without access to the O2 account.

[jonsie]

You need to keep ringing and pushing them till someone actually takes control of the problem and gets it resolved. Like you say in 2 weeks time it will be too late and anything stored in there will be lost.

[Anonymous]

True, but you can't speak to the webmail support people directly, only raise tickets with the call centre (who are very understanding) but sadly doesn't seem to progress the issue with the webmail as the webmail people seem to be ignoring them.

[adamtemp64]

As time is of the escence use the complaints review service see link to complaints in @jonsie signature

[perksie]

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@Anonymous wrote:

12 days on I'm definitely getting the feeling that O2 webmail support is ignoring me, with the knowledge that in 2 weeks there won't be anything to restore.

This is very frustrating, as after 15 years with O2 I have a lot of membership, banking and shopping websites linked to my O2 account, and I am struggling to transition them to a new email without access to the O2 account.

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This is getting silly, O2 must be aware they haven't allowed enough time to close this down and many of their customers will have this problem.