Business Sim

[Lee21]

Can anyone help? My father has had a sim only contract for years but he has decided to change to a monthly contract.  He saw a deal in another mobile phone shop on O2 network  but they couldn't change the contract over as they are saying it is a business sim contract.  We went back to the O2 store that we originally got the sim from and they are saying that it not a business sim contract.  Anyone else had this problem?  I am tempted just to get him a sim free phone as weh have been back and forward between the two stores all day.

[MI5]

@Lee21
Just call customer services and they will sort you out http://www.o2.co.uk/contactus

[jonsie]

He would need to cancel the monthly contract he has by calling customer service. If it is indeed a business contract then he needs to call 8002 to give 30 days notice. He is then free to take out a new sim only consumer monthly contract rather than trying to change over his current sim only contract.

[Lee21]

Thanks.  How can I find out if its a business sim?  The store were adamant that it was not a business sim and that is not what he signed up for at the time.  Carphone Warehouse have said that O2 do this often when they have to bump up their sales targets.  Looks like they may be right for a change.

[MI5]

Customer services will be able to tell you but if he can login here it's a normal consumer contact.
http://www.o2.co.uk/myo2

[jonsie]

Either way, don't try to swap the contract over, end the current one if there is no minimum term and it's a 30 day sim.

[Lee21]

Just checked its definately not business sim.  Will give them a call later today

[jonsie]

Well if you are calling them then it just be a simple change over but you would need to do that on the call. Be wary of deals seen elsewhere or they could put him on a business sim and that's the last thing he wants. Good luck