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Level 1: Joiner
Posts: 1
Registered: ‎21-02-2019
Accepted Solution

Brand new s10 plus has defects in the screen glass

Has above can see about 4 different marks on total. Not sure what to do about it!
Level 62: Glorious
Posts: 11,547
Registered: ‎31-03-2010

Re: Brand new s10 plus has defects in the screen glass

@Cir2kuk  Call customer service and return it. It's brand new. You have a warranty. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Posts: 63,003
Topics: 650
Registered: ‎14-01-2013

Re: Brand new s10 plus has defects in the screen glass

That sounds pretty poor @Cir2kuk 

Follow @Bambino's advice and return it. What an awful shame. Smiley Sad

*The Game Is On*


Level 12: Nimble
Posts: 868
Registered: ‎03-08-2018

Re: Brand new s10 plus has defects in the screen glass

and @Cir2kuk 

take photos if you can for your records and 

make notes of all the numbers relating to the phone ~ IMEI etc., on the phone

before sending off. If I am sending something very important I even take a

photo of the parcel and receipts etc.

Never got too much information.

Good Luck 

 

 



Posts: 2,975
Topics: 121
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Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: Brand new s10 plus has defects in the screen glass

Yes you need verifiable evidence. Digital photos store EXIF information so it will record the time and date when they were taken.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.