on 21-02-2013 10:45
This is the same every time. Why doesn't o2 wake up and listen to her customers? This is absolutely hopeless and an insult to our intelligence. Arrange a fair ballot for popular events so that we dont all have to wasts half a day, usually in vain. I am definitely going to leave o2 because you provide poor customer service, you frequently ovecharge and you offer benefits that rarely materalise. I feel Im being taken for a mug. If you agree - vote with you wallets eveyone!!!
on 21-02-2013 10:46
Everyone knows "there's high demand and limited availability, so not everyone will be able to get tickets." stop patronising us for gods sake we are paying customers (although not for much longer to be honest). The problem is not the high demand or limited availability, but the terrible performance of the ticketing website. Frustrating at best, it leaves a sour taste in the mouth and ultimately O2 are responsible as this is your 'offer' and my contract is with you (again, not for much longer I promise you that).
on 21-02-2013 10:48
on 21-02-2013 10:49
on 21-02-2013 10:53
Then maybe Leonard you could send all of the comments from frustrated O2 'PRIORITY' customers to your technical team also! Clearly there is a problem with your waiting room if someone who has just come onto the site 20 minutes ago has tickets over someone who entered the waiting room at 9am...and is still waiting! And if there are also tickets on ebay and your loyal 02 'PRIORITY' customer have none....you have a customer service problem!
on 21-02-2013 10:53
So waited for an hour and a half and it now says 'Error'. So annoyed. Why plug it so heavily, and then sell them to a bunch of people who clearly aren't fans and are selling tickets on EBay? Fingers crossed for general sale. If I don't get tickets then I may cry!
Perhaps O2 should do a Beyonce quiz to those looking to buy to prove they're fans?
But I do agree - the eBay thing is annoying and I hope it is looked into because, as you say, it means real fans aren't getting their hands on tickets.
This Beyonce gig has proven to be really popular! And as such, a lot of customers are unable to get their hands on some tickets after waiting in the queues, which is quite frustrating for them. Hopefully they're lucky enough at general sales
However, if there are any concerns about the way it is handled then it is good to post that in this thread because then it can be fedback how O2 can better manage it in future as they continue to bring you tickets for the biggest UK concerts 2 days before anyone else.
21-02-2013 10:54 - edited 21-02-2013 11:00
Why does everyone keep putting my name in quotes?
Flymored, the problem is really is the high demand. For example, yesterday I was watching the stream for the PS4 release and that didn't work well due to the high demand. I'm trying to help, give you the most direct routes and explain the problem - sorry you feel that's patronising.
The Priority Moments team are in direct contact with our Twitter team, so that really is the best place to get your information. Just to reitterate, some tickets are still available and the waiting room will refresh. You could try refreshing the page, you won't lose your place in the queue
on 21-02-2013 10:59
Tip for O2, unless you can guarantee good results from your partners then please don't promote this nonsense as a benefit to your cusomers.
on 21-02-2013 11:01
Opium are you trying to wind people up with that ' everythings good in the O2 world" happy post? If so you are succeeding...
"Leonard" - my problem IS NOT THE HIGH DEMAND! Are you listening to your customer here? My problem is the lack of performance of the website. I would have accepted being in the waiting room until all tickets were sold, although obviously disappointed I understand there are both HIGH DEMAND AND LIMITED TICKET AVAILABILITY. I cannot accept the performance of the website check my first post on this topic for the description.
Do you get it now?