cancellation of mobile phone insurance

[Anonymous]

Is there a way of cancelling my mobile phone insurance cover from within the 02 web site?

[perksie · Accepted solution]

No you will need to phone in, the number is in "Contact us" at the foot of the page.

[Anonymous]

Thank you

[perksie]

Thanks but you have ticked your own response as the solution!

[MI5]

.....but of course

[jonsie]

...don't really see the logic

[MI5]

I believe its a problem with the site layout. When you type the response, such as "Thank you" the option to accept as solution is right there where you are typing so unfamiliar users see this and think "yes, that's solved it" and click the box....

[Toby]

Welcome catloco!

That's a great point actually MI5. I'll look into how the button is displayed and see if we can alter it to emphasis the best use of it or at least review how to educate on it's use straight away.

For now, feel free to use the 'report inappropriate content' button to alert me to these. I'll change them and educate the OP in the best use of the button

Cheers