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Audible

Cbpickle
Level 1: Joiner
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Hello,

I chose audible for my O2 extra - I activated the extra and linked it to my Amazon and all that, whenever I go to use credits it always come back with “There was a problem with the payment method or address on your account. Please contact customer service to resolve.” - I’ve done everything on my end to make sure I’ve activated the extra properly and contacted Audibles customer service who have told me to go through O2 but their live chat is off at the minute so I’m going to wait for that to open up.

Has anyone else had this problem with the Audible extra?
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Cleoriff
Level 94: Supreme
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@Cbpickle 

Have a look at this guide Guide: Adding and removing O2 Extras and see if that helps.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Cbpickle 

Have a look at this guide Guide: Adding and removing O2 Extras and see if that helps.

Veritas Numquam Perit

Girl in a jacket
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TheresaV
  • 1930 Posts
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Hi there @Cbpickle has the guide in the link posted above by Cleoriff helped you solve the issue?

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