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Cbpickle · ‎18-05-2021

Hello,

I chose audible for my O2 extra - I activated the extra and linked it to my Amazon and all that, whenever I go to use credits it always come back with “There was a problem with the payment method or address on your account. Please contact customer service to resolve.” - I’ve done everything on my end to make sure I’ve activated the extra properly and contacted Audibles customer service who have told me to go through O2 but their live chat is off at the minute so I’m going to wait for that to open up.

Has anyone else had this problem with the Audible extra?

Cleoriff · ‎18-05-2021

@Cbpickle

Have a look at this guide Guide: Adding and removing O2 Extras and see if that helps.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎18-05-2021

@Cbpickle

Have a look at this guide Guide: Adding and removing O2 Extras and see if that helps.

Veritas Numquam Perit

TheresaV · ‎19-05-2021

Hi there @Cbpickle has the guide in the link posted above by Cleoriff helped you solve the issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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