Apple Watch not connecting to O2 data

[Gbeam]

I purchased an Apple Watch 5 with esim. I’ve just moved to O2 for the ability to pair this watch with my new contract.

I keep getting this error on the Apple Watch app, when I go to settings > mobile data:

“Apple Watch on O2 is only available to personal Pay Monthly customers. Find out more at o2.co.uk/help/apple_watch.“

I’m on a personal account.
I pay monthly.
Thank url doesn’t work...
I’ve followed the steps I found via google on the O2 website, same issue.
I rang o2 today and they said the team aren’t in the office and won’t be for some time, so I should use online help. I’ve followed various guides but still the same issue.

Any help? Thanks

[jonsie]

Some help here

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch

for anything else you need to call customer service

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

Have you tried this @Gbeam ?

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch

Open the Watch app on your iPhone and tap on ‘Mobile Data’.

Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.

Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

It can take up to 24 hours to activate, but sometimes it might take a little longer.

To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.

[Gbeam]

Thanks, I’ve just tried again this morning and when I go to the Apple Watch app > Settings > Mobile Data it says:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 37

[MI5]

Have you reset the watch completely?

[Gbeam]

Yes, I reset the watch today and got the same error page during setup. Seems O2 have some form of error with setting this up on my account for some reason and I cannot get hold of anyone on the phones. Frustrating as I moved from a cheaper contract to get the Apple Watch bolt on. Any other advice? Thank you for your help so far

[Jane6]

I am having the same problem - no one seems to be able to help and even went to o2 shop and they ‘reset my account’ and said try again in 24 hrs. Still no chnage. When I try to set up data this is the message I get every time; Apple Watch on O2 is only available to personal Pay Monthly customers. Find out more at o2.co.uk/help/apple_watch. please if anyone knows how to sort it please let me know

[MI5]

@Jane6 @Gbeam 

You need to keep onto customer service until you find someone to fix it for you Guide: Coronavirus Community Help and Support