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on 19-11-2023 13:59
I got a plus plan (iphone 14 pro), but it got damaged badly enough that apple had to replace it. Can I still trade it in for a new phone on o2 switch up?
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on 19-11-2023 14:04
Yes, that won't be a problem providing that the device meets the minimum requirements.
Guide: Introducing O2 Switch Up. Swap phones whenever you want!
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on 19-11-2023 14:04
Yes, that won't be a problem providing that the device meets the minimum requirements.
Guide: Introducing O2 Switch Up. Swap phones whenever you want!
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-11-2023 14:05
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on 19-11-2023 14:05
Thanks, device is in pretty much perfect condition at the moment so I will take it in for a swap this week.
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on 19-11-2023 14:36
Won't be an issue at all then @mm98
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on 20-11-2023 08:47
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on 20-11-2023 08:47
Please let us know how it goes?
I read the terms and conditions in a way that made me believe that they would only accept replacement devices from O2, rereading it now makes me doubt that. 7 - F on the link: https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up
"you provide a device with an IMEI code that does not match the device that was provided by us at the start of the existing contract, except for devices that may have been replaced under a valid insurance plan or warranty which no longer have the same IMEI code as the original device."
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on 20-11-2023 18:55
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on 20-11-2023 18:55
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on 20-11-2023 21:10
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on 20-11-2023 21:10
If it has been replaced by Apple Care then that is an insurance replacement so doing a switch up o2 should be fine..
Applecare is an Insurance product, and Apple sell it as such..
You will probably need to provide proof of the old phones IMEI and the new Phones IMEI, an the proof that it was replaced under Apple Care (which they should have already provided).
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company