Amazon prime extra

[Ash2023]

Hello, I am trying to activate my amazon prime extra, but it will not activate. I realise now I have to cancel my current subscription, which I have and then activate the extra when it runs out. My subscription finishes in 10 days the 3rd Sept but I only have 7 days left to activate the extra, can you help please?

[gmarkj]

Hi @Ash2023 

This is a community of o2 customers, so we cannot access or change your account.

You need to get in touch with customer services:

Either call 202 from a pay monthly phone, or 0344 809 0202 from another phone.

If your phone is not working, then use Skype and call 0800 902 0217.

Guide here Guide: A Guide to Skype

Finally try messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[MI5]

@Ash2023 

Contact Amazon and they will end your current subscription immediately allowing you to activate the free one.