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Last month free extra charge?

Paul820
Level 3: Thinker
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My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On my bill it has a charge for up to the 7th November for prime, I have paid £5.80 for nothing?

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Bambino
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@Paul820 You'll need to speak to customer service: How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



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Paul820
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Thank you. I am onto the 4th CS rep and every single one of them doesn't have a clue. Wish me luck as I keep trying 😂

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Oxonian
Level 36: Perceptive
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I wonder @Paul820 whether your luck might change if you contact O2 via social media :-


Facebook : https://o2uk.co/O2CFB


X (previously known as Twitter) : https://o2uk.co/O2CTW


Instagram : https://o2uk.co/O2CIG

 

The social media team are based in the UK and have a good reputation for solving customer problems. 

 

Anyway, good luck ! 👍

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