Re: Additional charges on account

stevenPrice · ‎19-06-2023

HI I have an additional charge on my account that I do not recognise relating to App store purchase. can you help identify what app this is for as I wish to cancel

gmarkj · ‎19-06-2023

You need to contact customer services @stevenPrice

Either call them on 202 from your o2 phone, or 0344 809 0202 from another phone.

Alternatively, message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎19-06-2023

@stevenPrice

O2 will have no idea as they just pass on the charges from the App Store.

You need to contact them, either Apple or Google depending on which app store the charges are from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎19-06-2023

The App Store should have a list of your purchases. Google do, I'm sure Apple have similar

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Additional charges on account

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim