You need to contact customer services @stevenPrice
Either call them on 202 from your o2 phone, or 0344 809 0202 from another phone.
Alternatively, message them on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
