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Added the cafeyn extra - link doesn't work and if I use my O2 email on the app it doesn't recognise

Mo_
Level 1: Joiner
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on ‎22-08-2023 13:40

on ‎22-08-2023 13:40

Added the cafeyn extra - link doesn't work and if I use my O2 email on the app it doesn't recognise me - how do I login?

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MI5
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on ‎22-08-2023 13:55

on ‎22-08-2023 13:55

@Mo_ 

See guide Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mo_
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on ‎22-08-2023 13:58

on ‎22-08-2023 13:58

Eventually got in by creating an account with a different email address - weird.

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